Return conditions

12. RETURN OF PRODUCTS

12.1. The product may be returned by the Buyer without specifying the reasons within 14 (fourteen) calendar days from the day of receiving the product, sending it to the Seller.
12.2. The Buyer must fill out the electronic return form, which the Buyer must then submit to the Seller through the Online Store. The electronic return form must contain the Buyer's name, Buyer's surname, Buyer's e-mail address, Buyer's telephone number, order number, product, method of product return (DPD Pick up self-service terminal or parcel service). If the payment is made in a different way than specified in Clause 9.5. of the Rules, the Buyer shall indicate the Buyer's bank account number and bank details. The Buyer may indicate the reason for the return of the product (except for Clause 13.5. of the Rules).
12.3. The returned product must meet the following characteristics:
12.3.1. must be in neat packaging;
12.3.2. its appearance must not be changed (undamaged, unworn);
12.3.3. the labels must be intact.
12.4. The product shall be returned through the DPD Pickup self-service terminal or the parcel service at Žemaitės st. 21-102, LT-03118 Vilnius, the Republic of Lithuania at the Buyer's choice.
12.5. The product shall be returned free of charge through DPD Pick up self-service terminals in the Republic of Lithuania. When returning the product by other means, the Seller shall not compensate the Buyer for the costs of returning the product.
12.6. The Seller shall return the price of the products to the Buyer to the Buyer's bank account no later than within 5 (five) business days from the day of receipt of the returned products.